Internal regulations
I. CONDITIONS GENERALES
  • All Guests (and all Visitors) must comply with the House Rules and any other instructions provided by the property manager, Eco-Appart Rouen during their stay.
  • Guests must inform the Property Manager of any incidents or complaints from the neighborhood as soon as possible.
  • Travelers are asked to respect the premises and return the property in the same condition as upon arrival.
II. NOISE AND NEIGHBORHOOD
  • The Hosts are entirely and in all circumstances responsible for the safety of their children as well as any disturbance caused to the neighborhood.
  • Guests and Visitors must keep noise to a minimum so as not to disturb residents of neighbouring properties, especially at night between 10pm and 7am.
  • Noise pollution is prohibited at all times and may result in termination of the Seasonal Rental Agreement, eviction, loss of expenses incurred and deductions from the security deposit.
  • Hosts and their potential Visitors must not engage in any antisocial behavior. They are requested to minimize their immediate impact on the neighborhood and residents of the area.
  • Music from external broadcasting devices (speakers, etc.) is strictly prohibited after 9:00 p.m.
III. VISITORS
  • Hosts are required to ensure that Visitors comply with the rInternal regulations.
  • Hosts wishing to invite Visitors to spend the night at the Vacation Rental Property must inform and obtain the agreement of the Property Manager at the time of their reservation, subject to additional charges indicated in the pricing.
  • All visitors must vacate the property by 11pm at the latest (unless otherwise agreed by the property manager). Visitors present at the property after 11pm will automatically be considered as full guests. This will result in a deduction from the security deposit.
IV. CELEBRATIONS AND EVENTS
  • It is strictly forbidden to organize parties or any other type of large gathering in the Seasonal Rental; and
  • Any gathering in small groups (6 people maximum, without authorization) must be carried out in compliance with the other rules stipulated in these regulations, in particular with regard to Noise, Neighborhood and the number of Visitors authorized.
V. PARKING
  • Hosts and Visitors must comply with local parking regulations and other conditions listed below, and are asked to be considerate of neighbors and other vehicles;
  • Parking at the Seasonal Rental Property is as follows: A parking space number was sent to you on the day of your arrival (along with the key box code), this space is private and secure, it is located in an interior courtyard.
VI. WASTE AND SELECTIVE SORTING
  • Guests and their Guests are required to dispose of their trash and recycling waste in the designated bins and in accordance with the procedure in force at the Vacation Rental Property (detailed below). Under no circumstances should trash be left in any public area or common areas; and
    Garbage and waste to be recycled must be disposed of as indicated in the apartment. Similarly, we thank you for turning off all radiators before your departure or in the event of a prolonged absence from the accommodation. The observation of a radiator in operation when a client leaves may be subject to a deduction from the deposit.
VII. SECURITY
  • Each time Guests leave the Vacation Rental, they are required to ensure that all windows and doors are closed and/or locked in order to maintain the security of the accommodation and prevent potential damage caused by rain.
  • Guests must turn off lights, air conditioning, fans and electronic devices such as televisions when not in use to conserve energy. It is prohibited to leave the air conditioning running when Guests are absent from the Vacation Rental Property.
  • Any suspected case of prostitution within or through the rental of the apartment will result in a deposit being withheld and legal proceedings being initiated.
VIII. BALCONY / TERRACE
  • Guests must supervise babies and children at all times when using the balcony or terrace.
IX. TOBACCO
  • Guests are not permitted to smoke in the Vacation Rental Property (smoking is permitted on the terrace)
  • Guests must dispose of their cigarette butts properly (e.g.:in the ashtrays provided) and must not under any circumstances throw them into the grounds of the Property. Failure to comply with this rule will result in a deduction from the security deposit.
X. PETS
  • Pets are not allowed in theSeasonal Rental Property.
XI. BREAKAGE AND DAMAGE
  • Any broken items or damage caused must be reported to the Property Manager as soon as possible. Failure to report may result in a deduction from the security deposit.
  • To avoid breakage and damage, furniture must not be moved from one room to another without prior agreement. Please also note that: Towels must not leave the property.
  • Any damage to the household linen provided will be subject to a deduction from the deposit.
XII. CAUTION
A deposit of between 300 and 600 euros will be blocked (not debited) on the card number provided at the time of booking. The deposit is released upon departure of the traveler(s) if no damage is noted upon departure of the traveler(s).
XIII. VIDEOSURVEILLANCE
In order to guarantee the security of the premises, a video surveillance system is installed at the entrance to the establishment and indicated on the front door by a display.
All recordings will be kept for a period of 3 days before being automatically deleted, in the event that no breach of the internal regulations can be demonstrated through one of the recordings. The recordings can be viewed by anyone who has stayed in one of our apartments. To do this, please contact us at 06.44.68.64.03 or at the following address: reservation@ecoappartrouen.com
14 DEPARTMENT
  • The following rules apply to key handover, security, cleaning, waste, etc.:
  • Please return the keys to the key box following the procedure provided.
  • Please clean and put away the dishes that have been taken out.
  • Please leave the garbage bag at the entrance (outside) of the apartment if it is full.
XV. EMERGENCY COORDINATES
  • In the event of an emergency related to the Vacation Rental Property, your point of contact is:
  • Eco-Appart Rouen
  • 06.44.68.64.03
XVI. COMPLIANCE WITH THE REGULATIONS
  • Violation of any rule included in these Internal Regulationsconstitutes a violation of the General Conditions of Occupancy.
  • The Owner and the Manager reserve the right to terminate the occupancy permit and to evict from the Vacation Rental Property any Guest or Visitor who refuses to comply with the Internal Regulations or who causes a nuisance disturbing the neighbors or other residents of the community.
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