FAQ

  • The security deposit!

    A security deposit is required to access the accommodation.

  • What is the arrival time?

      4:00 p.m. (BDE and SLT) 3:00 p.m. (JDP)

  • What is the departure time?

    11:00 a.m.

  • I can't find my access code!

    Good morning,

  • The code does not work!

    Good morning,

  • Can I park my vehicle?

    You have a free parking space with your reservation.

  • I would like to park a second vehicle

    You have a free numbered parking space when you book with us. A second parking space is possible depending on availability and for a cost of €8 per night.

  • Someone is parked in my parking space

    Please contact us at ( 33)0644686403

  • Can I arrive before the regular arrival time?

    For organizational reasons, particularly related to the schedules of the people carrying out the cleaning and to rotations, it is normally not possible to enter before the time indicated on your reservation (4 p.m.).

  • Can I leave after the regular departure time?

    For organizational reasons, particularly related to the schedules of the people carrying out the cleaning and to rotations, it is normally not possible to leave the accommodation after the time indicated on your reservation (11 a.m.).

  • Are pets allowed?

    Non

  • Is the accommodation non-smoking?

    Yes

  • Are there surveillance cameras?

    Yes, there is a video surveillance system on site. This allows us to ensure the actual arrival of customers in the accommodation (not being on site). It also ensures the security of the accommodation and its occupants. The presence of the cameras is indicated on the entrance door of the accommodation.

  • Are linen and towels provided?

    Yes, we provide all linens and towels.

  • When will I receive my invoice?

    Your invoice will be sent to your email inbox from 12:00 p.m. on the day of departure.

  • The Crit'air sticker, to enter Rouen

    Under construction